Whether it’s automating tasks, improving human intuition, identifying hidden trends in a mass of information, or more, we want to give you a series of tips that will help you implement AI optimally within your business processes so as to enhance your efforts and improve your profits.
1. Transcribe and analyze sales calls
There are analytics software (Chorus is one of the best known) that are useful for recording meetings and calls, capturing notes, obtaining transcripts, and highlighting references to topics or phrases of specific interest (budgets and prices, for example).
Users can add trackers to return to specific moments in conversations, while sales teams can identify trends across phone calls by combining the data they provide with other content in the CRM.
2. Analyze callers’ emotional states to optimize telephone experiences
Another AI tool for service and sales teams is Cogito, which is capable of performing voice analysis during the call . Type of communication, choice of words and other communication dynamics are “scann” and sift through, so that it is possible to grasp the emotional state of the caller and empathize with him as much as possible.
Cogito is also able to monitor calls to allow supervisors to intervene and obtain a score about customer satisfaction.
3. Automate the human figure with Conversica
AI is not yet ready to completely whatsapp data replace the human figure. There are companies that are starting to use software like Conversica, a sort of automat employee that can carry out marketing and sales operations. This software integrates with numerous CRMs.
4. Identify support ticket trends and ruce ticket volume to provide optimal support
AI applications like Wise can help you bbb org understand which group or agent is best equipp to handle individual tickets. It can also recommend default responses bas on prefin criteria or apply a unique response template to specific tickets.
Solvvy compares new tickets to latinaj aŭ hispanidaj filmistoj koncentritaj past ones and automatically outlines the steps to resolve the issue. It understands everyday customer language and rirects challenging tickets, while also providing a dashboard to monitor support performance.
5. Analyze social mia data for optimal account-bas marketing (ABM)
InsideView analyzes large portions of data using various qualification criteria to identify relevant and functional B2B account-bas marketing prospects . InsideView integrates with many large CRMs such as Salesforce, Dynamics 365, and SugarCRM.
6. Automate service desk operations with a digital assistant
Digital sales assistants aren’t yet so optimis as to be able to completely replace humans , but they can now automate simple tasks and answer common inquiries. Ipsoft’s Amelia can emulate natural language and handle basic tasks such as opening accounts, registering new customers or processing complaints.
The benefit is clear: a constantly improving employee who works 24/7 without straining the service and support departments whose highest costs are precisely relat to personnel.
7. Prict Caller Intent with Speech Analytics
In this case, you can leverage Uniphore’s Akeira, an AI virtual assistant that can interpret questions in natural language and provide consistently relevant answers. The software understands 25 languages and 150 dialects and can improve case resolution spe by increasing the first call success rate, while rucing assistant burnout and ticket volume management.
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8. Spe up content production using a natural language generator
The challenge today is to produce high-quality, relevant content for increasingly savvy customers . A solution like Wordsmith, develop by Automat Insights, can create original, natural-sounding content to describe different products.