Anytime fitness is the fastest growing fitness chain in the world. The fitness market may seem saturated, but this company makes a difference. The chain is open 24 hours a day because customers have access at any time of the day via an electronic security system.
The company has personal trainers for its customers, of course. However, they also have a self-service solution. Customers can follow v email data ideo lessons 24 hours a day: the personal trainers have created video lessons of a wide range of workouts. In addition to this self-service application (in an offline retail channel), Anytime Fitness also provides a site with personal nutrition and training advice. This way, customers can continue their health plans at home thanks to the fitness club. This self-service application is free for customers of the fitness chain. Non-customers can also use it for a monthly fee.
anytime fitness
Booking.com
Booking.com is part of Priceline.com, one of the fastest growing companies in the world for years. The company has mastered the art of offering customers excellent self-service, with a personal safety net in case of emergency.as is the adjustment of bookings. In the event of unexpected changes at a hotel, Booking.com employees sometimes call customers.
In many cases, it involves proactive outbound calls to alert customers to a booking adjustment. The self-service process works perfectly on mobile devices. The company saw its mobile booking revenue increase from one billion to three billion between 2012 and 2013. Data integration is of course provided. The various channels are connected to each other, so that the total customer history remains available.
RabobankRabobank Nederland i
s investing in self-service. As a financial player, the company already has a lot of experience in this area. In the coming belgium numbers years, the company wants to go even further. A great new application is the digital credit file. If customers want a mortgage loan, they can now create their customer file step by step themselves. Five years ago, e it possible to segment the target audience that will see very bank thought that customers would never go further than performing basic transactions online. Today, it appears that many customers are open to this self-service approach.